Privacy & Data Protection

Look, We Get It

Privacy policies can be a real slog to read through, but here's the deal - we've been in this business long enough to know that trust isn't just about designing beautiful spaces. It's about being upfront with how we handle your personal details. Whether you're reaching out for a consultation or just browsing our work, your information stays protected. No weird third-party stuff, no selling your email to random marketers.

This policy explains what info we collect when you work with us, how we use it to make your project come to life, and what you can do if you've got questions. We're based in Vancouver and we follow Canadian privacy laws (PIPEDA, for those who care about the acronyms).

What We Do With Your Info

Here's the thing - we're not hoarding your data for fun. Everything we collect has a purpose related to creating spaces that actually work for you. We've been doing this for years, and honestly, the info you share helps us understand what you're after.

Primary Uses:

• Responding to your inquiries (usually within 24 hours)
• Developing design proposals that match your vision
• Managing ongoing projects & keeping timelines on track
• Sending project updates & documentation
• Processing contracts & invoices
• Improving our services based on feedback

We might occasionally send you updates about our work or sustainability practices we think you'd find interesting, but you can opt out anytime. No hard feelings - we get it, inboxes are already crowded enough.

Who Else Sees Your Data

We don't sell your information. Period. That's not our business model and frankly, it'd be pretty sketchy. However, there are some situations where we share your info with trusted partners - always with your knowledge:

Your Rights (The Important Bit)

Under Canadian privacy law, you've got some solid rights when it comes to your personal info. Here's what you can do:

Cookies & Tracking

Yeah, we use cookies - the digital kind, not the ones you'd actually want. They help us understand how people use our site so we can make it better. Most browsers let you block cookies if you're not into that, though some features might not work as smoothly.

We use Google Analytics to see which pages get the most traffic and where visitors are coming from. It's anonymized data - we're not tracking individuals around the web. That'd be creepy.

How Long We Keep Stuff

We don't keep your data forever. Once a project wraps up, we'll keep the essential documentation for about 7 years (that's the legal requirement for construction projects in Canada). Marketing emails? You're off the list as soon as you unsubscribe. General inquiries that don't turn into projects? We'll clear those out after a couple years.

If you've worked with us and want your files kept longer for reference, just let us know. We're flexible.

Questions? Concerns? Just Want to Chat?

If you've got questions about how we handle your information, or if you want to exercise any of those rights mentioned above, reach out. We're real people and we actually respond.

Changes to This Policy

Privacy laws change, our practices evolve, and sometimes we need to update this policy. When we do, we'll post the new version here and update the date at the top. For major changes, we'll send an email to our active clients. We're not gonna sneak anything past you.